Learn how Mary and her team have utilised the power of business process automation to improve operational workflows, drive efficiency and deliver exceptional customer satisfaction
Super Health Ensemble works with medical specialists all around Australia who have patients who require urgent or critical medical procedures and can’t afford them. They work with these patients on grants to the ATO for early release of super on compassionate grounds, doing all the paperwork required so the patient receives the funds into their bank account. Thus, making sure that everyone has access to first-class health care when they need it.
This passionate organisation is owned by Mary Barker and along with a talented team of consultants, Super Health Ensemble is able to assist with, not just superannuation fund early release assistance but can provide patients and their families with resources and guidance making a difficult time as trouble-free as possible.
Much like most of our clients, Mary was looking for a more effective and less time-consuming way to manage her business processes. From enquiries, to grant applications, to internal/external emails and transactions, Mary knew there was a better way.
She was right! Working with Clevero’s expert team, Super Health Ensemble were able to fully automate their business processes from beginning to end. Giving the consultants more time to assist patients and their families navigate their journey, while allowing Mary’s business to grow and scale.
Watch our full case study video below to learn more.
Mary started Super Health Ensemble on an Excel spreadsheet but as her organisation began to grow she realised they needed a system that could “do more things” and automate most of the heavy lifting.
Working with manual processes, no patient management or email automation system, Mary and her team were doing everything by hand. This stretched out their lead time and slowed down their entire business process.
With business expansion, data was also starting to become harder to keep track of as there was no appropriate, centralised CRM system.
Finally, with a lack of data, reporting was becoming increasining more time-consuming and less reliable.
Having explored the alternatives, Mary found they were either too expensive or not able to provide a holistic solution for all aspects of her business operations.
After one month of working with Clevero, to customise the platform to work for Super Health Ensemble, the system had in Mary’s words, “paid for itself”.
Building on existing modules, and Clevero’s configuration capabilities, an end-to-end solution was created including:
This solution not only streamlined processes, but provided better outcomes for patients and the Super Health Ensemble team. With a fully automated system, Mary got peace of mind knowing her business was covered.
Substantial Growth Seen Within One Month
Over 1 Hour A Day Per Staff Member
Platform Paid For Itself Within The First Month
Since incorporating Clevero, Super Health Ensemble uses the system “for everything”. From enrolling a new patient to processing grant paperwork to sending emails and more. The platform allows Mary and her team the peace of mind and easy of use as they navigate the superannuation fund early release process. But the benefits don’t stop there, they have also:
Finally, our all-in-one solution provided not only improved and streamlined processes, but provided Mary and her team a 360-degree view of their organisation so everyone from staff to patients to stakeholders has a better overview of what’s happening.
