How National Forklifts Saved 12,000+ Hours
Using Clevero
The power of Field Service Automation to improve cashflow, quality and customer satisfaction
The power of Field Service Automation to improve cashflow, quality and customer satisfaction
National Forklifts and Access Solutions is a family-run Australian company specialising in servicing of Forklifts, Boom Lifts, Earthmoving, and other heavy machinery. They offer complete fleet management programs, including scheduled servicing, as well as major 5-10 year inspections and machine rebuilds.
Started by its owner Michael in 2015, National Forklift experienced rapid growth, progressing from sole trader to a team of 14 staff and multiple locations by early 2021.
Servicing more than 1,000 machines per year, but not having having standardised systems in place, growing pains were starting to show…. Michael knew he had to search for a solution to enable his business to expand and further grow.
A lack of systems was presenting multiple challenges for the National Forklifts team.
Working with manual processes, no centralized document management, and invoicing via pen and paper, billing was often 2-3 weeks behind completed work, impacting cash flow.
With growth, customer service was becoming a challenge too. Paper log books made it difficult to show proof of delivery, and an increased volume of jobs made dispatch and managing routine serving a complex and time consuming task.
Finally, with a lack of specialist talent in the market, standard operating procedures were sorely needed to efficiently onboard new staff, as well as maintain quality standards.
Having explored Salesforce, Simpro and Servicem8, Michael found they were either too expensive or not able to provide a holistic solution for all aspects of his operations.
Introduced by a team member, National Forklifts engaged Clevero to create a complete operations management solution for their business.
Building on existing modules, and Clevero’s configuration capabilities, an end-to-end solution was created including:
This solution not only streamlined processes, but provided better outcomes for clients, increasing customer satisfaction and sales. Plans are in place to supplement with Inventory Management, Automated Billing and an integration to Accounting Software (Xero) as well.
6X Business Income
Over 12,000 Hours Saved
1200+ Machines Serviced
Since incorporating Clevero, National Forklifts has grown 6x larger, saved 12,000 hours in administration, outgrown their warehouse, acquired a business, opened new locations, and completed over 6,000 service jobs. But the benefits don’t stop there, they have also:
Finally, our all-in-one solution provided not only improved and streamlined processes, but provided Michael with more time to focus on growing the business to its full potential, and most importantly, gave time back for him to spend with family.
