Discover how full automation is helping this medicinal cannabis telehealth provider deliver a fast, consistent experience to tens of thousands of patients.
Hellomello was founded by Rod Janover and two co-founders who between them had significant experience in the telehealth space. They saw a growing need for telehealth services in medicinal cannabis treatment and built a business to service it.
Today Hellomello manages patient volumes in the tens of thousands, taking each person through a long and highly regulated journey: signing up, booking a doctor’s appointment, receiving a prescription, paying for it, coordinating with the pharmacy, and getting the order out the door.
Hellomello’s patient care and customer service teams were carrying every step of a long, multi-party process, from intake through to delivery.
Building something custom in-house hadn’t worked for Rod before, and a fully off-the-shelf platform couldn’t flex to the specific steps of a regulated cannabis telehealth journey.
Hellomello needed a platform with proven functionality out of the box that could still be shaped around its patient journey and its clinical governance obligations.
Working with Clevero, Hellomello automated the full patient journey from first contact through to delivery:
Clevero’s low-code foundation meant the platform didn’t have to be rebuilt to fit Hellomello’s process. It was configured to it, including integrating with third-party software to support the clinical governance requirements specific to their industry.
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Since going live, Hellomello has used Clevero to run day-to-day operations across the whole patient care and customer service function. Rod points to two features that have driven the most value:
The flow-on effects have shown up in wait times too. Rod has noticed the gap between a patient paying for their order and receiving it in the mail has come down, and that patients now get an experience in line with what they’d expect from a modern digital-first provider.
It’s also changed things day to day for the team. Rod says he’s noticed a visibly happier team since moving off manual, repetitive admin work, and that support has been responsive whenever Hellomello has submitted a new feature request. Watch the full video on YouTube to hear Rod’s experience with Clevero: Watch here!
