You’ve asked for the same fix more than once. Maybe it’s a report your finance team needs for NDIS, or a workflow step that no longer matches how your team works, and the answer has been no, or a quote.
On Lumary, changes like that usually go through Lumary or a Salesforce admin. You don’t have to take my word for it. Read through Lumary’s reviews and you’ll see providers raising the same issue: a reporting gap the vendor wouldn’t fix, or a system they couldn’t change themselves.
That might be why users are looking for best lumary alternatives. I saw the same problem for years when I implemented NetSuite and Salesforce for clients. One client was quoted $250 an hour for a workflow change the day after go-live, and they couldn’t afford it.
So for each alternative below, I’ve noted who makes the change when your needs shift, and what that costs, alongside price and features.
TL;DR for Lumary alternatives: The main Lumary alternatives for Australian NDIS and disability providers are Clevero, Brevity Care, ShiftCare, SupportAbility, CareMaster, FlowLogic and AlayaCare. Clevero suits providers who want to change their own workflows without a consultant. Brevity, ShiftCare and CareMaster publish their prices, while SupportAbility, FlowLogic and AlayaCare quote on request. Lumary remains a good fit for large, multi-program providers with in-house Salesforce skills.
7 best Lumary alternatives at a glance
Here is a quick comparison for those who are short on time:
| Platform | Best for | Pricing (Oct 2026) |
| Clevero | Providers who want one configurable platform for operations, compliance and billing | Custom, based on what you use |
| Brevity Care | Small to mid-sized NDIS providers | From $4.49 per client per month |
| ShiftCare | Rostering-led in-home and community providers | From $8 per user per month (minimum 5 users) |
| SupportAbility | Registered providers focused on compliance and reporting | Quote only |
| CareMaster | Small to mid-sized teams wanting worker and participant apps | $16 to $36 per user per month (ex GST) |
| FlowLogic | Larger providers with complex billing and plan management | Quote only |
| AlayaCare | Large home and community care providers with clinical needs | Custom |
| Lumary (for reference) | Large, multi-program providers with Salesforce resources | Custom |
My first pick is Clevero, because your own team can change the workflows without paying a specialist. The right choice still depends on your size and what’s pushing you to move, so read the detail on each one below.
The 7 best Lumary alternatives for Australian providers
Every platform here can run a disability or care business. They differ in who they’re built for, how they charge, and how easily you can change things once you’re live. This is the checklist I’d take into every demo.
What to check before you switch
- Ask each vendor to run your actual claims: NDIA-managed, plan-managed and self-managed, including rejections and adjustments. Sample data hides the awkward cases.
- Test recurring shifts, sleepovers, cancellations, travel and your SCHADS award setup, then see how they flow into payroll. My guide to staff rostering software in Australia goes deeper if rostering is your main headache.
- Check that progress notes, incidents, complaints, worker screening and training records are easy to find and report on, because those are what you’ll be audited on. I’ve covered what auditors look for in my guide to aged care compliance software.
- Get a support worker to use the mobile app on a real shift. If they hate it, your notes will show it.
- Ask who makes changes after go-live, how long a change takes, and what you’ll be billed for it.
- Ask for a sample migration of your participant records before you sign, and export everything you’re required to keep. Clevero offers data migration assistance for this.
- Add up the full cost: subscription, implementation, training, extra licences, and running two systems during the changeover.
[IMAGE: checklist graphic “7 things to check before switching from Lumary”] Alt text: “Checklist for switching from Lumary to another NDIS platform”
1. Clevero
Best for: providers who want one platform they can change themselves.
Clevero is an Australian operations platform built for regulated service businesses. Participant and client records, scheduling, digital forms, e-signatures, workflow automation and invoicing sit in one place, with native Xero and MYOB integrations. The audit trail builds as your team works, so you aren’t pulling evidence together the week before an audit. I’ve written more about what compliance CRM software is if you’re working out what you need.
The biggest difference from Lumary is how changes happen. Clevero is low-code, so adding a field or changing a workflow is point-and-click, and our team sets it up with you. You don’t need a Salesforce specialist. We have a saying in the office: if you can do it in the system with a few clicks, it can be automated.
It also suits providers whose work spans more than one service line, such as disability support alongside community programs or allied health. We already run neighbourhood houses and community centres with their programs, enrolments, rooms and volunteers in one system.
Also read: Hello Mello customer success story
Pros
- Workflows you can change yourself, point-and-click
- CRM, scheduling, forms, e-signatures and invoicing in one platform
- Native Xero and MYOB integrations
- Audit trail built as your team works
- Australian team that helps with setup and data migration
Cons
- More setup than a plug-and-play app, because it’s built around your processes
- Not an NDIS-only package, so ask for a demo of your exact claiming workflow
Pricing: Custom, based on the modules and users you need.
[IMAGE: Clevero homepage screenshot (swap for workflow builder screenshot later)] Alt text: “Clevero operations platform for Australian service providers”
2. Brevity Care
Best for: small to mid-sized NDIS providers who want one simple system.
Brevity is an Australian-built NDIS platform with ISO 27001 certification. It covers client and employee profiles, quoting and service agreements, rostering with a mobile app, progress notes, billing and NDIS claiming. It charges per client instead of per user, which helps if you have a big pool of casual support workers, since you’re not paying for every login.
Brevity is built for NDIS. If you also run community programs, allied health or other funded services, you may need a second system for those. Clevero covers them in the same platform, with native Xero and MYOB, and you can change the workflows yourself.
Pros
- Broad NDIS coverage without a long implementation project
- Transparent per-client pricing
- ISO 27001 certified
Cons
- Your bill grows with your participant numbers
- Reviewers suggest trialling the worker app properly before committing
- Focused on NDIS, so less flexible for other service lines
Pricing: Published plans start from $4.49 per client per month.
3. ShiftCare
Best for: rostering-led in-home and community providers.
ShiftCare is one of the most widely used care management platforms in Australia, and rostering is its strength. Every plan includes the support worker app, GPS clock-in and clock-out, and progress notes with AI voice transcription. It has a 4.6 out of 5 rating from 145 reviews on Capterra, and its pricing is public with a seven-day free trial.
If your intake, client relationships, forms, e-signatures and invoicing sit in other tools next to ShiftCare, Clevero brings them into one platform. The audit trail builds as your team works, and you can change the workflows yourself.
Pros
- Strong rostering and a well-liked support worker app
- Public pricing and a free trial
- Good ratings from Australian users
Cons
- Everyone with a login counts as a user, including casual staff and admins
- Minimum of five users
- Billing and claiming features grow as you move up the tiers, so check which plan you need
Pricing: From $8 per user per month, billed annually, with a minimum of 5 users. Higher tiers add more features.
4. SupportAbility
Best for: registered providers who prioritise compliance and reporting.
SupportAbility is a long-standing Melbourne-built platform, bought by Jonas Software (part of Constellation Software) in 2023. Registered providers rate it for the things auditors look at: documentation, incident records, service delivery tracking and reporting, with NDIS price guides built in. It integrates with Xero, MYOB and QuickBooks, and the subscription includes every module plus unlimited support.
SupportAbility is designed around NDIS service delivery and reporting. If you want one platform across more than one service line, with an audit trail that builds as your team works and workflows you can change yourself, that’s where Clevero fits.
Pros
- Compliance and reporting built for registered providers
- All modules and unlimited support included in the subscription
- Xero, MYOB and QuickBooks integrations
Cons
- Pricing isn’t published, so you need a quote
- Focused on NDIS more than a mix of service lines
Pricing: Quote only. The subscription includes all modules and features.
5. CareMaster
Best for: small to mid-sized teams that want worker and participant apps included.
CareMaster is a 100% Australian-owned platform built around AI rostering. It handles NDIS bulk invoicing, price guide checks and claiming through PRODA, along with compliance and HR tools. Every tier includes a support worker app and a participant app, which is handy if you want families and participants to see their own information. It also publishes its pricing, which few platforms in this category do.
CareMaster is built for NDIS and care. If you also want CRM, forms, e-signatures, scheduling and invoicing for the rest of your organisation, with native Xero and MYOB and workflows you can reshape as you grow, Clevero is designed for that.
Pros
- Published per-user pricing
- Worker and participant apps included on every tier
- NDIS claiming through PRODA
Cons
- Payroll award interpretation, hosting and DEX reporting are paid add-ons
- Minimum user requirement
- Built for care, so less flexible outside it
Pricing: $16, $26 or $36 per user per month (ex GST) depending on the plan, with a minimum number of users. Some features are add-ons.
6. FlowLogic
Best for: larger providers with complex billing and plan management.
FlowLogic is an Australian platform for medium to large NDIS and aged care providers. If you want enterprise depth without Salesforce, it’s the closest like-for-like option on this list. It’s known for compliance management with live dashboards, internal audit scheduling, and rostering that matches staff to skills and qualifications. It connects with PRODA, PACE, Xero, MYOB and payroll systems, and offers three onboarding packages, from self-managed to fully managed by its team.
FlowLogic suits providers whose biggest headache is complex NDIS billing. If you’d rather own the configuration yourself and run more than one type of service in a single platform, Clevero’s low-code setup gives you that.
Pros
- Deep NDIS billing and compliance for larger providers
- Skill and qualification matching in rostering
- Choice of self-managed or fully managed onboarding
Cons
- Pricing isn’t published, and user fees are confirmed in a demo
- Implementation takes more work than the simpler tools here
Pricing: Quote only. Onboarding packages and ongoing user fees are confirmed in a demo.
7. AlayaCare
Best for: large home and community care providers with clinical needs.
AlayaCare was founded in Canada in 2014, is headquartered in Montreal, and has a dedicated Australia and New Zealand team. It’s built for home and community care at enterprise scale, with clinical and care-planning features, scheduling, workforce management, visit verification and revenue cycle management. It lists more than 330 customers worldwide, including large Australian aged care and community organisations.
AlayaCare is aimed at large providers with clinical workflows. If you don’t need that much clinical depth, Clevero is a lighter, more configurable option with native Xero and MYOB, and workflows your own team can change.
Pros
- Enterprise clinical and care-planning features
- Tiered, so you can add capability as you grow
- Suits large providers running mixed home care and NDIS services
Cons
- Enterprise pricing that isn’t published
- A global product with NDIS claiming added on, and longer implementation timelines
Pricing: Custom, by tier. Not published.
Lumary vs Clevero: Which One Should You Choose
| Lumary | Clevero | |
| Built on | Salesforce | Clevero’s own low-code platform |
| Best for | Large, multi-program providers with Salesforce capability | Providers who want one configurable platform across service lines |
| Changing a workflow | Salesforce configuration, often specialist-led | Point-and-click, with Clevero’s team on hand |
| NDIS features | Deep and built in | Configured to your workflows (ask for a claiming demo) |
| Accounting | Varies by setup | Native Xero and MYOB |
| Pricing | Custom | Custom, based on what you use |
So, Which is Best Among the Lumary alternatives?
If you’re on Lumary and you have the Salesforce people to run it, it may still be the right system for you. If you don’t, or you’re tired of paying a specialist every time a workflow changes, start with Clevero. For something simpler and cheaper, look at Brevity or ShiftCare. If compliance depth matters most, look at SupportAbility or FlowLogic.
Whichever you shortlist, ask every vendor to demo the same real scenarios: intake, rostering, a shift note, an incident, an invoice and a claim. You’ll learn more from watching those than from any feature list.
Frequently asked questions
1. What is the best alternative to Lumary in Australia?
It depends on why you’re leaving. Clevero is the best fit if you want one platform you can configure yourself. Brevity and ShiftCare suit small to mid-sized NDIS providers. SupportAbility suits compliance-focused registered providers. FlowLogic and AlayaCare suit larger organisations that still need enterprise depth.
2. Is Lumary built on Salesforce?
Yes. Lumary is built natively on Salesforce, which is why it’s so configurable and scales well for large providers. It also means you need Salesforce skills, in-house or paid for, to get the most out of it and to change it over time.
3. Why do providers switch from Lumary?
The themes that come up most in Australian reviews are the cost of implementation, needing Salesforce expertise to make changes, and an interface frontline staff find hard to use. Some recent reviewers also mention reporting gaps they couldn’t get fixed. Larger providers with a Salesforce admin tend to be much happier with it.
4. Is there a cheaper alternative to Lumary?
For most small and mid-sized providers, yes. Brevity, ShiftCare and CareMaster all publish pricing that’s usually lower than an enterprise quote. Compare the total cost, though, including implementation, training and any add-ons, and not only the subscription.
5. Is Lumary worth it for a mid-sized NDIS provider?
It can be, if you run several service lines, need complex reporting and have people to manage the system. If your day-to-day needs are participant records, rostering, progress notes, incidents and billing, a more focused or more flexible platform will usually give you better value.
6. How long does it take to switch from Lumary?
It depends on how much data you’re moving and how complex your claiming is. Switch outside month-end if you can, and run both systems side by side for a short period. Confirm your claiming setup before go-live, and export every record you’re required to keep before you turn Lumary off. My guide to choosing NDIS CRM software covers what to look for in more detail.
7. Is Lumary ABA the same as Lumary for NDIS providers?
Lumary also sells practice management software for ABA therapy providers in the United States. This guide is about Lumary’s platform for Australian disability and aged care providers.
